Refund policy

We want you running the gear, not fighting with it. If something isn't right, here's exactly how returns work.

The short version

  • You have 30 days from delivery to request a return.
  • Comes back unused and in its original packaging? Full refund, no fee.
  • Comes back sellable but not as-new? 20% restocking fee.
  • You cover return shipping — unless the item arrived damaged, defective, or we sent the wrong thing. Then it's on us.

What determines your refund

There's no countdown clock here. What matters is the condition the holder comes back in.

  • Full refund, no restocking fee — unused and uninstalled, in its original packaging, with all hardware, straps, and fasteners included. We can put it straight back on the shelf.
  • 20% restocking fee — still sellable, but not as-new: mounted and removed, install marks, scuffed hardware, or missing/damaged packaging. We have to clean it up, repackage it, or sell it at a discount, and the fee covers that.
  • Not accepted — drilled, cut, modified, or worn out from use. At that point it can't be resold at all.

If you're not sure which bucket you're in, email us before you ship it back and we'll tell you straight.

Who pays return shipping

For change-of-mind returns, return shipping is your responsibility.

If your order arrived damaged, defective, or incorrect, we cover return shipping and there's no restocking fee regardless of condition. Just contact us and we'll make it right.

How to start a return

Email us at braedon@signaturecustomsaz.com with your order number and what's going on. We'll confirm your return before you ship anything.

Approved returns go to:

Signature Customs
9855 E Southern Ave #51092
Mesa, AZ 85209

Important: the unit number #51092 must appear on the return label. Packages sent without it will not reach us and cannot be accepted or refunded.

Custom orders

Custom and one-off builds — work quoted and made specifically for you through our Custom Shop — are refundable for 14 days from the date of your first message to us. After that, fabrication has started and we can't issue a refund.

This does not apply to our standard catalog products. The V4 Truck Bed Fishing Rod Holder and every other listed product is built to order in our shop, but it is not a custom order — it gets the full 30-day return window described above.

Damaged, defective, or wrong item

Inspect your order as soon as it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us right away and we'll evaluate and make it right — no restocking fee, and we cover return shipping. Photos help us sort it out fast.

What we can't take back

  • Gift cards
  • Items that are drilled, cut, modified, or worn out from use
  • Custom Shop orders past the 14-day window described above

Exchanges

Got the wrong mount type or need a different rod count? The fastest route is to return the item you have and place a new order for the one you want, rather than waiting on an exchange to process. If you're unsure which mount fits your truck, message us your year, make, and model before you order and we'll confirm the fit.

European Union: 14-day cooling-off period

If your order ships into the European Union, you may cancel or return it within 14 days of delivery for any reason, without justification. The condition standards above still apply to what you get refunded.

Refunds

We'll email you once we've received and inspected your return to let you know whether it was approved and whether any restocking fee applied. Approved refunds go back to your original payment method within 10 business days.

Keep in mind your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we told you your refund was approved and you still don't see it, email braedon@signaturecustomsaz.com and we'll chase it down.

Questions

Anything at all about a return — email braedon@signaturecustomsaz.com. We'd rather sort it out with you than have you stuck with gear that doesn't work for your setup.