Shipping policy
Everything we sell is built by hand in Mesa, Arizona after you order. Here's exactly what to expect.
Processing time
Orders are made to order and ship within 3–5 business days. You'll get tracking by email the moment your package leaves the shop. Business days are Monday through Friday, excluding US public holidays.
United States
- Free standard shipping on orders of $65 or more.
- Under $65: standard shipping is $7.99.
- Express shipping is $15.99 at any order value.
Note that express shipping speeds up transit, not build time — your order still needs the 3–5 business days in the shop before it ships.
Canada
We ship to Canada. Rates are calculated live at checkout based on your address and package weight. Any duties, taxes, or customs fees charged on import are the customer's responsibility and are not collected by us at checkout.
Where we ship
We currently ship to the United States and Canada. If you're outside those countries and want one of our holders, email us and we'll see what we can work out.
Tracking
Tracking is emailed automatically when your order ships. If you haven't received tracking within 5 business days of ordering, check your spam folder first, then email us and we'll look it up.
Shipping address accuracy
Please double-check your address at checkout. We ship to the address exactly as entered. If a package is returned to us because the address was wrong or incomplete, we'll happily reship it once you cover the return and reship postage.
Delayed, lost, or damaged packages
Once a package is with the carrier, transit time is out of our hands, and carrier delays happen — especially around holidays. If tracking hasn't moved in 7 business days, email us and we'll open a trace with the carrier.
If your order arrives damaged, take photos of the packaging and the item and email them to us right away. We'll make it right at no cost to you — see our Refund Policy for details.
Questions
Email braedon@signaturecustomsaz.com with your order number and we'll get back to you.